Sometimes the chart icon does not show up when I'm creating a view.
Sometimes the chart icon is available and sometimes it isn't. Any ideas why?
When creating new views, you should always have the ability to create a chart. If this is not the case, then it is best to submit a support ticket from your account outlining the step by step instructions on how to replicate the issue.
However, if you are in an existing grid view, then click to edit the view, you will not have the ability to toggle to a chart format. The ability to create charts will be present when adding a new view.
Please let us know if you have further questions!