Calculating Task Completion Time
I am looking for a way to capture how long it takes a user to create a record.
Does TrackVia stamp when a Form is opened? If so, then I can use this value in a datedif formula against the record Create Date/Time to see how long it took to open the form, key in the information, and click Save.
When adding/editing records via a form, the Created Date and Updated Date are calculated when you hit the Save button. Unfortunately there is not a way to capture the time stamp of when a form is opened, as this is not actually triggering a change in a record. We can pass on an enhancement request to our product team to see if this something we can add to the product in the long run. In the meantime, please let us know if anything else comes up!