Send Notifications to User Group
We need the ability to send notifications to the new User Groups. Currently, we can only send notifications to individual users or Roles.
By allowing notifications to be sent to User Groups, we (admins)(w)should only have to create 1 report/view, and let the system send to only those users where the specific User Group on the record is one of the user's User Group (based on filtering).
This is a huge time savings for us instead of creating multiple Views all based on different sets of filtering. Example: I have a use case to send a notification to differing groups of users based on what the request is. There can be 38 different groups, so I have to create 38 different Views, Filters, and Notification Rules.
While the notifications cannot be marked to send to a given Group, you can still accomplish this functionality be sending the notification from a view that all roles have but is filtered on the user being in the assigned group. This is the same setup as a current logged in user filter for a user field.
Similar to user fields, it would be one view with one filter based on the user being in that group. TrackVia will only send the notification to the user in that group even when it is the same view for all users.
Hope this helps!