Big Flaw: "Does Not Contain" does not work correctly! Very misleading logic... Many of your complex filters may be wrong.
Please reach out to me directly for details. I've asked for this to be addressed, but it doesn't seem like many others have raised this basic filtering flaw. I'm going to have to do significant rework and my complex filters will now have to be much more complex. Significant issue in basic filtering logic.
Happy to discuss.
The same Mariya :) Thank you for your call earlier. I have escalated this suggestion with my team as well, and have logged both the feature request to include blank Single Line or Paragraph fields in the 'Does Not contain' filter condition, and to include Drop Down fields with no options checked in the 'Does not have this option selected' filter condition. As soon as either of these functionalities have been released to the system, you will be notified via email.
Let me know if I can help with anything else in the meantime,
Mike Pickering commented
Hi Mariya! Is this the same Mariya who is so great with me every time I call in? Didn't realize my KB interaction would also come in to you. I'm going to give you a call in a few minutes and walk through how I think this impacts me - I want to check myself with you, and see what you think of the impact, and if there is a better way to accomplish what I am doing. Thanks for all you do.
Thank you for contacting TrackVia. We're sorry to hear the current functionality of the 'Does Not Contain' filter is causing issues for your processes. Since blank fields are empty cells, meaning they do not contain any data, to include them in the 'Does Not Contain' filter, an additional OR 'Is Blank' criterion would need to be specified. That being said, I have submitted a feature request in your Organization's name with our Product team for them to review and consider altering the behavior of this functionality in a future project. Once this feature is released to the system, you will be notified via email!
If you have any additional questions or would like assistance building a specific filter in the account, please do not hesitate to reach out to us at email@example.com, or by calling into our direct line + 1 (800) 673-3302, our Hours of Operation are Monday through Friday, 7:00 AM - 6:00 PM MST.