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Fix Trackvia App - User can't connect - Stuck on Loading panel

I have a small fleet of tablet (arround 10), every two or three months, the Trackvia app doesn't fully start. Instead of showing directly the Workspace, the app is stuck on a loading icon.

To solve this issue, I need to go to the Android parameter and erase all data for the Trackvia App (clearing the cache is not enougth). After that, the user has to re-login and everything work fine.

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Samuel Kay shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • TrackVia Support commented  ·   ·  Flag as inappropriate

    Hi Samuel,

    Thank you for reaching out! Thank you for expressing your concern, we will forward this on to our team to look further into.

    If this happens again, please reach out to TrackVia Support at support@trackvia.com so our team and review further.

    Thank you,
    TrackVia Support

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