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Confusion as for API

Hi,

I read on support.trackvia.com that there is an API available, but it sems like that was for an older version. Is that true? I would love to have a Zendesk integration.

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Vincent J shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • DJ commented  ·   ·  Flag as inappropriate

    Documentation for the API can be found at developer.trackvia.com. Included are downloadable SDKs for Java, Ruby, Python and PHP, as well as FAQs, tutorials and a playground to test out API calls.

  • Jake Marwil commented  ·   ·  Flag as inappropriate

    Hi Vincent,

    We wanted to let you know that we have now integrated TrackVia with zapier. Zapier allows you to connect apps with each other to easily move data between them. Zendesk is a supported app on zapier, so you will be able to connect your TrackVia account with your Zendesk account. For a list of apps you can connect TrackVia to, you can check out this page, https://zapier.com/zapbook/apps/. Please let us know if you have any questions.

    Regards,

    Jake

  • Jake Marwil commented  ·   ·  Flag as inappropriate

    Hi Vincent,

    You are correct. The support.trackvia.com URL and the API mentioned is for our Classic product. However, we are working on releasing an API for TrackVia, which should be available late summer. Be on the lookout for updates!

    Regards,

    Jake

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