Custom Mail Settings!

Custom SMTP


As we continue to extend our whitelabel capabilities, we’ve just released a new feature that allows admins to configure their own SMTP settings. If you aren’t an admin, or you don’t care about sending TrackVia notifications and system messages through your own email server, you can stop reading :). For the rest, here are the details.

When enabled in your account, you’ll find SMTP settings in your “My Account” submenu, next to last month’s addition, API Access. On the SMTP screen, you’ll be able to specify your custom SMTP server, as well as any custom return addresses for your Alert and Welcome emails. 



Security:


We will use the following security protocols with the following ports:

  • 25: We will try TLS, and if the smtp server doesn't support TLS we will error.
  • 465: We will send SSL.
  • 587: We will send TLS.

We will only send SMTP messages over a secure connection.

Please note: 


  • If you don’t check the ‘Enable SMTP settings’ box, your custom settings will not be used. 
  • You can test your settings at any time by clicking on “Test Configuration”. The email will be sent to the email address associated with the account you’re currently signed in with.
  • Changes are immediate once you click “Save Configuration”
  • If you use Custom SMTP settings in your account, TrackVia support will not be able to check on sent emails.

Best Practices For Setup:


  • Don’t click on the “Enable SMTP Settings” until you’ve made your changes and tested your configuration (using the “Test Configuration” button). Once you’ve confirmed that your settings are correct, then check the “Enable SMTP Settings” box and click “Save Configuration”.
  • If you are using Gmail. Please make sure to visit this link (https://myaccount.google.com/lesssecureapps) and ensure that it is turned on. SMTP.gmail.com needs this to authenticate. 

Don't see SMTP in your My Account submenu? Just talk to your account manager. Thanks!




Product Release Notes

  1. Android Mobile App v3.5
  2. iOS Mobile App v5.3 - Sandboxes, Flows, Charts & Forms
  3. November Security Updates
  4. Android Mobile App v3.4.1 - Lanes, Maps, and Barcode Scanner
  5. Android Mobile App v3.4 - Expandable Text Display on Grid Views and Introducing Help Hub
  6. iOS Mobile App v5.2.5 - Offline Improvements
  7. iOS Mobile App v5.2.4 - Sync Upload Maintenance
  8. iOS Mobile App v.5.2.3 - Resolve App Crash for Album Permissions
  9. Android Mobile App v3.3 - Chart Labels, Maintenance, and Performance
  10. iOS Mobile App v5.2.2 - EXIF, GPS, and Photos
  11. August 2020 Web Maintenance
  12. Android Mobile App v3.2 - Sandboxes: App Admin Access and Flows! Proceed through Empty Grids
  13. iOS Mobile App v5.2.1 - Stability Improvement
  14. iOS Mobile App v5.2 - Performance Improvements and Maintenance
  15. Introducing App Admin Access to Sandbox!
  16. Dashboard Tabs
  17. July 2020 Web Maintenance
  18. iOS Mobile App v5.1: Dashboards and Dates
  19. Android Mobile App v3.1: General Maintenance
  20. June 2020 Platform Maintenance
  21. TrackVia Mobile - Dashboards Reimagined!
  22. TrackVia's New Look
  23. Update to Flows - New Exit Button And More!
  24. Advanced Link to Parent
  25. New and Improved Lanes View!
  26. Introducing Backup and Restore!
  27. View Filters + Web Maintenance
  28. Android Mobile App v2.24.1: Resolved Workflow Decision Conflict
  29. February 2020 Web Maintenance
  30. iOS Mobile App v4.5: Voice Memo, Barcodes, Manual Sort, and Charts
  31. iOS Mobile App v4.4.2: Resolve Unintentional Logouts from the App
  32. Web Maintenance January 2020
  33. Web v20.10: New Permission & Enhancements to Bulk Select
  34. Android Mobile App v2.23: Side by Side Multi-Select and Maintenance
  35. December 2019 Web Maintenance
  36. Microservices Update
  37. iOS Mobile App v4.4.1: Login to Sandbox Environment
  38. iOS Mobile App v4.4: Locations, Directions, and Maintenance
  39. October 2019 Web Maintenance
  40. iOS Mobile App v4.3.1: Logout Issue Resolved
  41. October 2019 Platform Maintenance
  42. Introducing Pivot Views!
  43. Android Mobile App v2.21.7: Maintenance Release
  44. iOS Mobile App v4.3: Sync Center Enhancements and Maintenance Release
  45. September 2019 Platform Maintenance
  46. September 2019 Web Maintenance
  47. iOS Mobile App v4.2 Maintenance Release
  48. August 2019 Platform Maintenance
  49. Android Mobile App v2.21.6: Maintenance Release
  50. Introducing TrackVia Integrations!
  51. Android Mobile App v2.21.5: Maintenance Release
  52. August 2019 Release Notes: Web Maintenance
  53. iOS Mobile App v4.1: Updates to Grid Views, Multi Select Widgets and Date/Time Stamps
  54. June 2019 Maintenance
  55. New in Mobile: iOS v4.0 - Simplified Offline Data Sync
  56. iOS Mobile App v4.0: Release Notes
  57. May 2019 Release Notes: Web Maintenance 2
  58. May 2019 Release Note: Web Maintenance
  59. App Script Constants!
  60. April 2019 Release Notes: API Maintenance
  61. Entity Relationship Diagram Improvements
  62. Improved Lanes View!
  63. December 2018 Release Notes: Web Maintenance
  64. Custom Mail Settings!
  65. November 2018 Release Notes: Platform Maintenance
  66. October 2018 Release Notes: Maintenance
  67. Improved User Management
  68. Views & Quick Filter Updates
  69. July 2018 Release Notes: Maintenance
  70. June 13, 2018 Release Notes: Maintenance
  71. May 25, 2018 Release Notes: Sandbox Environments
  72. May 2018 Release Notes: Deprecating TLS 1.0 & 1.1
  73. April 23rd Release Notes: Maintenance
  74. April 18th Release Notes: Maintenance
  75. April 10th Release Notes: Maintenance
  76. March 2018 Release Notes: Maintenance
  77. February 2018 Release Notes: More Intelligent Saving & Other Notes
  78. January 2018 Release Notes: Maintenance
  79. December 2017 Release Notes: Offline Editing on Android
  80. November 2017 Release Notes: Timeline | Calendar and Conditional Formatting
  81. September 2017 Release Notes: Maintenance
  82. August 2017 Release Notes: Maintenance
  83. July 2017 Release Notes: Maintenance
  84. June 27, 2017: TrackVia Introduces Flows!
  85. May 22, 2017: TrackVia Apple Watch App
  86. May 2017 Release Notes
  87. May 5, 2017: Better Connectivity Handling
  88. April 2017 Release Notes
  89. March 2017 Release Notes
  90. March 27, 2017: Single Sign On
  91. February 23, 2017: Winter Polish
  92. February 2017 Release Notes: Session Timeouts
  93. January 2017 Release Notes: Number Display Options & Min / Max

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