Custom Mail Settings!

Custom SMTP


As we continue to extend our whitelabel capabilities, we’ve just released a new feature that allows admins to configure their own SMTP settings. If you aren’t an admin, or you don’t care about sending TrackVia notifications and system messages through your own email server, you can stop reading :). For the rest, here are the details.

When enabled in your account, you’ll find SMTP settings in your “My Account” submenu, next to last month’s addition, API Access. On the SMTP screen, you’ll be able to specify your custom SMTP server, as well as any custom return addresses for your Alert and Welcome emails. 



Security:


We will use the following security protocols with the following ports:

  • 25: We will try TLS, and if the smtp server doesn't support TLS we will error.
  • 465: We will send SSL.
  • 587: We will send TLS.

We will only send SMTP messages over a secure connection.

Please note: 


  • If you don’t check the ‘Enable SMTP settings’ box, your custom settings will not be used. 
  • You can test your settings at any time by clicking on “Test Configuration”. The email will be sent to the email address associated with the account you’re currently signed in with.
  • Changes are immediate once you click “Save Configuration”
  • If you use Custom SMTP settings in your account, TrackVia support will not be able to check on sent emails.

Best Practices For Setup:


  • Don’t click on the “Enable SMTP Settings” until you’ve made your changes and tested your configuration (using the “Test Configuration” button). Once you’ve confirmed that your settings are correct, then check the “Enable SMTP Settings” box and click “Save Configuration”.
  • If you are using Gmail. Please make sure to visit this link (https://myaccount.google.com/lesssecureapps) and ensure that it is turned on. SMTP.gmail.com needs this to authenticate. 

Don't see SMTP in your My Account submenu? Just talk to your account manager. Thanks!




Product Release Notes

  1. App Script Constants!
  2. Entity Relationship Diagram Improvements
  3. Improved Lanes View!
  4. December 2018 Release Notes: Web Maintenance
  5. Custom Mail Settings!
  6. November 2018 Release Notes: Platform Maintenance
  7. October 2018 Release Notes: Maintenance
  8. Improved User Management
  9. Views & Quick Filter Updates
  10. July 2018 Release Notes: Maintenance
  11. June 13, 2018 Release Notes: Maintenance
  12. May 25, 2018 Release Notes: Sandbox Environments
  13. May 2018 Release Notes: Deprecating TLS 1.0 & 1.1
  14. April 23rd Release Notes: Maintenance
  15. April 18th Release Notes: Maintenance
  16. April 10th Release Notes: Maintenance
  17. March 2018 Release Notes: Maintenance
  18. February 2018 Release Notes: More Intelligent Saving & Other Notes
  19. January 2018 Release Notes: Maintenance
  20. December 2017 Release Notes: Offline Editing on Android
  21. November 2017 Release Notes: Timeline | Calendar and Conditional Formatting
  22. September 2017 Release Notes: Maintenance
  23. August 2017 Release Notes: Maintenance
  24. July 2017 Release Notes: Maintenance
  25. June 27, 2017: TrackVia Introduces Flows!
  26. May 22, 2017: TrackVia Apple Watch App
  27. May 2017 Release Notes
  28. May 5, 2017: Better Connectivity Handling
  29. April 2017 Release Notes
  30. March 2017 Release Notes
  31. March 27, 2017: Single Sign On
  32. February 23, 2017: Winter Polish
  33. February 2017 Release Notes: Session Timeouts
  34. January 2017 Release Notes: Number Display Options & Min / Max
  35. December 2016 Release Notes
  36. November 2016 Release Notes
  37. October 2016 Release Notes
  38. September 2016 Release Notes
  39. August 2016 Release Notes
  40. July 2016 Release Notes
  41. June 2016 Release Notes
  42. May 2016 Release Notes
  43. April 2016 Release Notes
  44. March 2016 Release Notes
  45. February 2016 Release Notes
  46. January 2016 Release Notes
  47. December 2015 Release Notes
  48. November 2015 Release Notes
  49. October 2015 Release Notes
  50. September 2015 Release Notes
  51. August 2015 Release Notes
  52. July 2015 Release Notes
  53. June 2015 Release Notes

Feedback and Knowledge Base