Custom Mail Settings!

Custom SMTP


As we continue to extend our whitelabel capabilities, we’ve just released a new feature that allows admins to configure their own SMTP settings. If you aren’t an admin, or you don’t care about sending TrackVia notifications and system messages through your own email server, you can stop reading :). For the rest, here are the details.

When enabled in your account, you’ll find SMTP settings in your “My Account” submenu, next to last month’s addition, API Access. On the SMTP screen, you’ll be able to specify your custom SMTP server, as well as any custom return addresses for your Alert and Welcome emails. 



Security:


We will use the following security protocols with the following ports:

  • 25: We will try TLS, and if the smtp server doesn't support TLS we will error.
  • 465: We will send SSL.
  • 587: We will send TLS.

We will only send SMTP messages over a secure connection.

Please note: 


  • If you don’t check the ‘Enable SMTP settings’ box, your custom settings will not be used. 
  • You can test your settings at any time by clicking on “Test Configuration”. The email will be sent to the email address associated with the account you’re currently signed in with.
  • Changes are immediate once you click “Save Configuration”
  • If you use Custom SMTP settings in your account, TrackVia support will not be able to check on sent emails.

Best Practices For Setup:


  • Don’t click on the “Enable SMTP Settings” until you’ve made your changes and tested your configuration (using the “Test Configuration” button). Once you’ve confirmed that your settings are correct, then check the “Enable SMTP Settings” box and click “Save Configuration”.
  • If you are using Gmail. Please make sure to visit this link (https://myaccount.google.com/lesssecureapps) and ensure that it is turned on. SMTP.gmail.com needs this to authenticate. 

Don't see SMTP in your My Account submenu? Just talk to your account manager. Thanks!




Product Release Notes

  1. Dashboard Tabs
  2. July 2020 Web Maintenance
  3. iOS Mobile App v5.1: Dashboards and Dates
  4. Android Mobile App v3.1: General Maintenance
  5. June 2020 Platform Maintenance
  6. TrackVia Mobile - Dashboards Reimagined!
  7. TrackVia's New Look
  8. Update to Flows - New Exit Button And More!
  9. Advanced Link to Parent
  10. New and Improved Lanes View!
  11. Introducing Backup and Restore!
  12. View Filters + Web Maintenance
  13. Android Mobile App v2.24.1: Resolved Workflow Decision Conflict
  14. February 2020 Web Maintenance
  15. iOS Mobile App v4.5: Voice Memo, Barcodes, Manual Sort, and Charts
  16. iOS Mobile App v4.4.2: Resolve Unintentional Logouts from the App
  17. Web Maintenance January 2020
  18. Web v20.10: New Permission & Enhancements to Bulk Select
  19. Android Mobile App v2.23: Side by Side Multi-Select and Maintenance
  20. December 2019 Web Maintenance
  21. Microservices Update
  22. iOS Mobile App v4.4.1: Login to Sandbox Environment
  23. iOS Mobile App v4.4: Locations, Directions, and Maintenance
  24. October 2019 Web Maintenance
  25. iOS Mobile App v4.3.1: Logout Issue Resolved
  26. October 2019 Platform Maintenance
  27. Introducing Pivot Views!
  28. Android Mobile App v2.21.7: Maintenance Release
  29. iOS Mobile App v4.3: Sync Center Enhancements and Maintenance Release
  30. September 2019 Platform Maintenance
  31. September 2019 Web Maintenance
  32. iOS Mobile App v4.2 Maintenance Release
  33. August 2019 Platform Maintenance
  34. Android Mobile App v2.21.6: Maintenance Release
  35. Introducing TrackVia Integrations!
  36. Android Mobile App v2.21.5: Maintenance Release
  37. August 2019 Release Notes: Web Maintenance
  38. iOS Mobile App v4.1: Updates to Grid Views, Multi Select Widgets and Date/Time Stamps
  39. June 2019 Maintenance
  40. New in Mobile: iOS v4.0 - Simplified Offline Data Sync
  41. iOS Mobile App v4.0: Release Notes
  42. May 2019 Release Notes: Web Maintenance 2
  43. May 2019 Release Note: Web Maintenance
  44. App Script Constants!
  45. April 2019 Release Notes: API Maintenance
  46. Entity Relationship Diagram Improvements
  47. Improved Lanes View!
  48. December 2018 Release Notes: Web Maintenance
  49. Custom Mail Settings!
  50. November 2018 Release Notes: Platform Maintenance
  51. October 2018 Release Notes: Maintenance
  52. Improved User Management
  53. Views & Quick Filter Updates
  54. July 2018 Release Notes: Maintenance
  55. June 13, 2018 Release Notes: Maintenance
  56. May 25, 2018 Release Notes: Sandbox Environments
  57. May 2018 Release Notes: Deprecating TLS 1.0 & 1.1
  58. April 23rd Release Notes: Maintenance
  59. April 18th Release Notes: Maintenance
  60. April 10th Release Notes: Maintenance
  61. March 2018 Release Notes: Maintenance
  62. February 2018 Release Notes: More Intelligent Saving & Other Notes
  63. January 2018 Release Notes: Maintenance
  64. December 2017 Release Notes: Offline Editing on Android
  65. November 2017 Release Notes: Timeline | Calendar and Conditional Formatting
  66. September 2017 Release Notes: Maintenance
  67. August 2017 Release Notes: Maintenance
  68. July 2017 Release Notes: Maintenance
  69. June 27, 2017: TrackVia Introduces Flows!
  70. May 22, 2017: TrackVia Apple Watch App
  71. May 2017 Release Notes
  72. May 5, 2017: Better Connectivity Handling
  73. April 2017 Release Notes
  74. March 2017 Release Notes
  75. March 27, 2017: Single Sign On
  76. February 23, 2017: Winter Polish
  77. February 2017 Release Notes: Session Timeouts
  78. January 2017 Release Notes: Number Display Options & Min / Max

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