Custom Mail Settings!

Custom SMTP


As we continue to extend our whitelabel capabilities, we’ve just released a new feature that allows admins to configure their own SMTP settings. If you aren’t an admin, or you don’t care about sending TrackVia notifications and system messages through your own email server, you can stop reading :). For the rest, here are the details.

When enabled in your account, you’ll find SMTP settings in your “My Account” submenu, next to last month’s addition, API Access. On the SMTP screen, you’ll be able to specify your custom SMTP server, as well as any custom return addresses for your Alert and Welcome emails. 



Security:


We will use the following security protocols with the following ports:

  • 25: We will try TLS, and if the smtp server doesn't support TLS we will error.
  • 465: We will send SSL.
  • 587: We will send TLS.

We will only send SMTP messages over a secure connection.

Please note: 


  • If you don’t check the ‘Enable SMTP settings’ box, your custom settings will not be used. 
  • You can test your settings at any time by clicking on “Test Configuration”. The email will be sent to the email address associated with the account you’re currently signed in with.
  • Changes are immediate once you click “Save Configuration”
  • If you use Custom SMTP settings in your account, TrackVia support will not be able to check on sent emails.

Best Practices For Setup:


  • Don’t click on the “Enable SMTP Settings” until you’ve made your changes and tested your configuration (using the “Test Configuration” button). Once you’ve confirmed that your settings are correct, then check the “Enable SMTP Settings” box and click “Save Configuration”.
  • If you are using Gmail. Please make sure to visit this link (https://myaccount.google.com/lesssecureapps) and ensure that it is turned on. SMTP.gmail.com needs this to authenticate. 

Don't see SMTP in your My Account submenu? Just talk to your account manager. Thanks!




Product Release Notes

  1. September 2019 Platform Maintenance
  2. September 2019 Web Maintenance
  3. iOS Mobile App v4.2 Maintenance Release
  4. August 2019 Platform Maintenance
  5. Android Mobile App v2.21.6: Maintenance Release
  6. Introducing TrackVia Integrations!
  7. Android Mobile App v2.21.5: Maintenance Release
  8. August 2019 Release Notes: Web Maintenance
  9. iOS Mobile App v4.1: Updates to Grid Views, Multi Select Widgets and Date/Time Stamps
  10. June 2019 Maintenance
  11. New in Mobile: iOS v4.0 - Simplified Offline Data Sync
  12. iOS Mobile App v4.0: Release Notes
  13. May 2019 Release Notes: Web Maintenance 2
  14. May 2019 Release Note: Web Maintenance
  15. App Script Constants!
  16. April 2019 Release Notes: API Maintenance
  17. Entity Relationship Diagram Improvements
  18. Improved Lanes View!
  19. December 2018 Release Notes: Web Maintenance
  20. Custom Mail Settings!
  21. November 2018 Release Notes: Platform Maintenance
  22. October 2018 Release Notes: Maintenance
  23. Improved User Management
  24. Views & Quick Filter Updates
  25. July 2018 Release Notes: Maintenance
  26. June 13, 2018 Release Notes: Maintenance
  27. May 25, 2018 Release Notes: Sandbox Environments
  28. May 2018 Release Notes: Deprecating TLS 1.0 & 1.1
  29. April 23rd Release Notes: Maintenance
  30. April 18th Release Notes: Maintenance
  31. April 10th Release Notes: Maintenance
  32. March 2018 Release Notes: Maintenance
  33. February 2018 Release Notes: More Intelligent Saving & Other Notes
  34. January 2018 Release Notes: Maintenance
  35. December 2017 Release Notes: Offline Editing on Android
  36. November 2017 Release Notes: Timeline | Calendar and Conditional Formatting
  37. September 2017 Release Notes: Maintenance
  38. August 2017 Release Notes: Maintenance
  39. July 2017 Release Notes: Maintenance
  40. June 27, 2017: TrackVia Introduces Flows!
  41. May 22, 2017: TrackVia Apple Watch App
  42. May 2017 Release Notes
  43. May 5, 2017: Better Connectivity Handling
  44. April 2017 Release Notes
  45. March 2017 Release Notes
  46. March 27, 2017: Single Sign On
  47. February 23, 2017: Winter Polish
  48. February 2017 Release Notes: Session Timeouts
  49. January 2017 Release Notes: Number Display Options & Min / Max

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