Custom Mail Settings!

Custom SMTP


As we continue to extend our whitelabel capabilities, we’ve just released a new feature that allows admins to configure their own SMTP settings. If you aren’t an admin, or you don’t care about sending TrackVia notifications and system messages through your own email server, you can stop reading :). For the rest, here are the details.

When enabled in your account, you’ll find SMTP settings in your “My Account” submenu, next to last month’s addition, API Access. On the SMTP screen, you’ll be able to specify your custom SMTP server, as well as any custom return addresses for your Alert and Welcome emails. 



Security:


We will use the following security protocols with the following ports:

  • 25: We will try TLS, and if the smtp server doesn't support TLS we will error.
  • 465: We will send SSL.
  • 587: We will send TLS.

We will only send SMTP messages over a secure connection.

Please note: 


  • If you don’t check the ‘Enable SMTP settings’ box, your custom settings will not be used. 
  • You can test your settings at any time by clicking on “Test Configuration”. The email will be sent to the email address associated with the account you’re currently signed in with.
  • Changes are immediate once you click “Save Configuration”
  • If you use Custom SMTP settings in your account, TrackVia support will not be able to check on sent emails.

Best Practices For Setup:


  • Don’t click on the “Enable SMTP Settings” until you’ve made your changes and tested your configuration (using the “Test Configuration” button). Once you’ve confirmed that your settings are correct, then check the “Enable SMTP Settings” box and click “Save Configuration”.
  • If you are using Gmail. Please make sure to visit this link (https://myaccount.google.com/lesssecureapps) and ensure that it is turned on. SMTP.gmail.com needs this to authenticate. 

Don't see SMTP in your My Account submenu? Just talk to your account manager. Thanks!




Product Release Notes

  1. Custom Mail Settings!
  2. November 2018 Release Notes: Platform Maintenance
  3. October 2018 Release Notes: Maintenance
  4. Improved User Management
  5. Views & Quick Filter Updates
  6. July 2018 Release Notes: Maintenance
  7. June 13, 2018 Release Notes: Maintenance
  8. May 25, 2018 Release Notes: Sandbox Environments
  9. May 2018 Release Notes: Deprecating TLS 1.0 & 1.1
  10. April 23rd Release Notes: Maintenance
  11. April 18th Release Notes: Maintenance
  12. April 10th Release Notes: Maintenance
  13. March 2018 Release Notes: Maintenance
  14. February 2018 Release Notes: More Intelligent Saving & Other Notes
  15. January 2018 Release Notes: Maintenance
  16. December 2017 Release Notes: Offline Editing on Android
  17. November 2017 Release Notes: Timeline | Calendar and Conditional Formatting
  18. September 2017 Release Notes: Maintenance
  19. August 2017 Release Notes: Maintenance
  20. July 2017 Release Notes: Maintenance
  21. June 27, 2017: TrackVia Introduces Flows!
  22. May 22, 2017: TrackVia Apple Watch App
  23. May 2017 Release Notes
  24. May 5, 2017: Better Connectivity Handling
  25. April 2017 Release Notes
  26. March 2017 Release Notes
  27. March 27, 2017: Single Sign On
  28. February 23, 2017: Winter Polish
  29. February 2017 Release Notes: Session Timeouts
  30. January 2017 Release Notes: Number Display Options & Min / Max
  31. December 2016 Release Notes
  32. November 2016 Release Notes
  33. October 2016 Release Notes
  34. September 2016 Release Notes
  35. August 2016 Release Notes
  36. July 2016 Release Notes
  37. June 2016 Release Notes
  38. May 2016 Release Notes
  39. April 2016 Release Notes
  40. March 2016 Release Notes
  41. February 2016 Release Notes
  42. January 2016 Release Notes
  43. December 2015 Release Notes
  44. November 2015 Release Notes
  45. October 2015 Release Notes
  46. September 2015 Release Notes
  47. August 2015 Release Notes
  48. July 2015 Release Notes
  49. June 2015 Release Notes

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