The Open API and Sandbox Accounts

For integrations that are not hosted in TrackVia environment, but utilize TrackVia’s Open API to access the system, you can test integrations against a Sandbox account by making sure that you are properly passing the Account ID of the sandbox into the account-id parameter in the header of your Open API requests.

To determine your Sandbox Account ID:

  1. Log into your Sandbox Account

  2. Navigate to the “My Account” area under the User Profile dropdown

Note: The API User that is executing the Open API requests will *not* need a new API Key and Token. The API Key and Token associated with your Production account will grant access to your account’s Sandboxes. For more information about setting up an API User and generating tokens, look here.

For more information, documentation, and SDKs associated with TrackVia’s Open API, visit

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