Cristina

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  1. 3 votes
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    3 comments  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi there!

    We do offer the ability to export and print views from TrackVia. This is a setting that is controlled by the TrackVia Admin of your organization, therefore, we'd suggest contacting them directly!

    Let us know if we can be of further assistance.

    Regards,

    Cristina

  2. 4 votes
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    Cristina commented  · 

    Hi Samuel,

    This sounds like something that can be accounted for in the role level permissions. We can help you achieve this functionality, however, because this is account specific, I would suggest you send an email to support@trackvia.com with the information about the user/role/view/form. Once we receive this information we can send you a personalized response on how to go about this change.

    Regards,

    Cristina

  3. 3 votes
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    Cristina commented  · 

    Hi Samuel,

    Thank you for the clarification. The deep-links on emails that come from notifications and scheduled reports do work for both platforms, however, you are correct in that clicking on a standard URL on Android will not take you to the TrackVia application. The syntax I provided in your previous post (com.trackvia://apps/10/tables/54/views/3138) works for iOS and not on Android at the moment. This has not been released yet and we will be sure to keep you updated once this request has been completed.

    Let us know if we can be of further assistance in the meantime.

    Regards,

    Cristina

    Cristina commented  · 

    Hi Samuel,

    Thank you for reaching out! I will bring up the meta viewport tag observation to our Mobile Engineers for them to look into it. With regards to deep-linking, both our iOS and Android platforms should support that functionality. Could you clarify what your process looks like, which is not letting you deep-link? Are you opening a link via a notification/scheduled report email and it's not taking you to the application? Or are you looking to open a TrackVia URL such as https://go.trackvia.com/#/apps/10/tables/52/views/222, and have it take you to the application? You are only seeing this on an Android device right? This information will help us in understanding your process and hopefully find a resolution for you to be able to use the TrackVia application.

    Feel free to send us these details to support@trackvia.com or reply to this thread.

    Regards,

    Cristina

  4. 3 votes
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    Cristina commented  · 

    Hi Matt,

    Thank you for revisiting this topic and bringing it up again, as that would be a great addition to our forms! I added a feature request for our Product Team to consider releasing this to the system. If and when it is released, you will be notified!

    Regards,

    Cristina

  5. 3 votes
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    1 comment  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Matt,

    Thank you for reaching out! This is definitely something we've heard of before so thank you for bringing it up. I will add a feature request regarding this enhancement, to add more weight behind that request. If and when it is released, you will be notified!

    Regards,

    Cristina

  6. 1 vote
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    1 comment  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi,

    That would be a great addition to our Table Builder and Table Relationships! I added a feature request for our Product Team to consider releasing this to the system. Although we do not have a timeline for this feature to be released, we will circle back with any updates.

    Let us know if you have further questions or suggestions.

    Regards,

    Cristina

  7. 3 votes
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    Cristina commented  · 

    Hi Christopher,

    Thank you for reaching out! This is a great enhancement that we will pass along to our product development team. Although we do not have a timeline for this feature to be released, we will circle back with any updates.

    Regards,

    Cristina

  8. 1 vote
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    1 comment  ·  I would like to see...  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Amy,

    Thank you for reaching out! For historical data purposes, it is not possible to delete users from the Account Users table. Standard procedure for removing a user's access would be to deactivate the desired users. Deactivated users cannot log into TrackVia and they will also not count towards the included users in your contract. You would need to have Super Admin permissions in order to deactivate users.

    Best,

    Cristina

  9. 1 vote
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    Cristina commented  · 

    Hi,

    Deleted drop-down field options cannot be recovered because of the way the database is set up. Drop-down fields are a completely separate table in the database, so deleting an option is like deleting a record. If you are looking for a way to customize which options are displayed in a certain field, you can use a parent/child relationship instead of a drop-down field to do so. The parent table would contain the options, so from the child table, you would be able to select those options using the relationship field. If you build the workflow in this manner, you can then use a Preferred Parent View at the form level to decide which options should be shown and which should be hidden. The link below contains information on how to assign a parent view to a relationship field.

    https://help.trackvia.com/knowledgebase/articles/509444-how-to-assign-a-parent-view-to-a-relationship-fiel

    Let us know if we can be of further assistance.

    Regards,

    Cristina

  10. 1 vote
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    1 comment  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Michelle,

    Thank you for reaching out! Building a workflow in TrackVia that tracks equipment along with the location and purchasing information is definitely possible. TrackVia is very customizable and this would be a perfect use case for the platform. I would suggest contacting a TrackVia Admin at your organization and voicing your suggestion, as they would be the ones able to build this out for you.

    Let us know if you have further questions.

    Regards,

    Cristina

  11. 2 votes
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    1 comment  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Amy,

    Thank you for reaching out! Although Super Admins do have the option to change the theme of the entirety of the account, you are correct in that this is not managed at the user level. I have added a feature request for our Product Team to consider releasing this enhancement to the platform. If and when it is released, you will be notified!

    Let us know if you have further questions.

    Best,

    Cristina

  12. 3 votes
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    1 comment  ·  How-to questions » mobile  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Taras,

    Thank you for reaching out! A multi-select widget would be an option for you if you have a many-to-many relationship and want to create records on a join table to connect the two parent tables. You do have the ability to use barcode scanners on multi-select widgets. Whether this is an option for you will depend on your workflow and on your end goal. More information about multi-select widgets can be found on the link below.

    https://help.trackvia.com/knowledgebase/articles/933360-how-to-setup-a-multi-select-widget

    If you are looking to scan 5 codes and then have that create 5 records instead of clicking save each individual time, that would unfortunately not be possible and you would need to click save each time. I added two feature requests in your name to get the barcode enhancement released as well as the ability to bulk edit records on a mobile device. You will be notified once there's an update to the status of that request.

    Let us know if you have further questions.

    Regards,

    Cristina

  13. 1 vote
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    1 comment  ·  How-to questions  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Amy,

    Thank you for reaching out!

    Although there is no native TrackVia feature to export files in bulk, in the past we have recommended a few different browser extensions to help with downloading images in bulk. They allow you to download all of the images you can see on your page at a time, meaning you can download the images up to 100 records at once (as this is the max number of records you can display on a single page of a view at one time).

    Please find the link below, to a website that contains 6 different options you could evaluate.

    https://techwiser.com/download-managers-for-chrome-and-firefox/

    Additionally, if you have anyone on your team that is familiar with the API, we do provide the ability to extract files from that angle. The link below shows the different calls you can use to extract files.

    https://developer.trackvia.com/livedocs

    I will reach out to our product team to advocate for the release of this functionality, but I hope these options are helpful in the meantime. You will be notified if and when this enhancement is released!

    Let us know if you have further questions.

    Thank you,

    Cristina

  14. 9 votes
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    Cristina commented  · 

    Hi Lucas,

    Thank you for your suggestion! I have passed this information along to our Product Team and Engineering Team. We'll be sure to keep you updated on the status of this request.

    Let us know if we can be of further assistance in the meantime.

    Regards,

    Cristina

  15. 1 vote
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    1 comment  ·  How-to questions » app building  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi,

    Thank you for reaching out! TrackVia is very customizable and this could be built in various different ways, depending on how complex you want to build this Inventory Application. This would need to be a larger conversation since building an application would be difficult to explain in a written manner.

    Feel free to call our Support Team to have a general conversation about what this build would entail or to ask any specific questions you might have about the TrackVia platform. Alternatively, I'd be happy to put you in contact with your Account Executive to scope out a project and have this built out for you by our Implementation Engineers.

    Regards,

    Cristina

  16. 1 vote
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    1 comment  ·  I would like to see... » add new feature  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Desmond,

    Thank you for reaching out! TrackVia is very customizable and depending on the desired workflow, you could accomplish something similar to what you are looking for. I would recommend contacting a TrackVia Admin at your organization and giving them your feedback, for them to consider building this type of program!

    Let us know if we can be of further assistance.

    Regards,

    Cristina

  17. 69 votes
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    Cristina commented  · 

    Hi Mike,

    I updated that line in the original feature request I submitted!

    Best,

    Cristina

    Cristina commented  · 

    Hello Mike,

    Thank you for your suggestion! I added a feature request, including the attachments, for our Product Team to consider implementing. If and when this enhancement is released, you will be notified!

    Let us know if we can be of further assistance.

    Regards,

    Cristina

  18. 4 votes
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    1 comment  ·  How-to questions » views & charts  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Aaron,

    Thank you for reaching out with your question. At the moment, summary views will export as individual records instead of showing the same way it does in TrackVia. Depending on how you have your tables and relationships set up and what you are grouping by, you might be able to perform the calculations (sum/count/etc.) at the parent table level and then export a view at the parent level with the desired summed/counted information. If you would like further assistance with this, feel free to send us an email to support@trackvia.com. I have added a feature request to implement the grouped export functionality in TrackVia. If and when this is released, you will be notified.

    Let us know if you have further questions.

    Regards,

    Cristina

  19. 1 vote
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    Cristina commented  · 

    Hi Kurt,

    That would be a great addition to our filter builder! I added a feature request for our Product Team to consider releasing to the system. If and when it is released, you will be notified!

    Let us know if you have further questions or suggestions.

    Regards,

    Cristina

  20. 3 votes
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    1 comment  ·  How-to questions » views & charts  ·  Flag idea as inappropriate…  ·  Admin →
    Cristina commented  · 

    Hi Kurt,

    Thank you for reaching out with your question! You have the ability to customize the color of the chart by going to the toggle view options and clicking on the "Change Colors" option (screenshot for reference). With regards to adding an option to display the data point instead of it being a hover text option, I think that would be a great enhancement to our platform. I have added a feature request for the Product Team to consider implementing this to the system. If and when this feature is released, you will be notified!

    Let us know if you have further questions.

    Regards,

    Cristina

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