Online Help, Knowledge Base, & Idea Sharing for TrackVia

Welcome to TrackVia's Customer Success Center!

Welcome!  In the TrackVia Customer Success Center, you'll be able to find help and give feedback on TrackVia features and functionality.  There are:
Can't find your answer through the resources above? Contact our TrackVia Support Team:
  • Email:
  • Call: 1.800.673.3302       (Office Hours: 7AM - 6PM Mountain Time)

Knowledge Base

  1. Business Continuity 

    1. TrackVia Business Continuity and COVID-19 Update
  2. Getting Started 

    1. Getting Started? Start here!
    2. Getting Started Guide - Download
    3. Complete Overview Video
    4. System Requirements
    5. Login Assistance
  3. Importing Data 

    1. How to import a spreadsheet
    2. How to import data
    3. How to import and link records to a related table
  4. Tables 

    1. How to add fields to your table
    2. How to customize tables
    3. Field Types
    4. How to create a unique ID
    5. How to link tables (and rename an app)
  5. Formulas 

    1. How to use calculated fields and formulas
    2. Complete List of Formulas
    3. Triggered Fields vs. Calculated Fields
    4. Text Functions
    5. Logic Functions
  6. Views & Charts 

    1. How to create views
    2. The differences between tables and views
    3. How to create a chart
    4. How to interact with views
    5. How to enable notification rules
  7. Filters 

    1. How to create a filter
    2. How to use Quick Filters
  8. Forms 

    1. How to create a form
    2. How to assign a parent view to a relationship field
    3. How to create a form to include child records
    4. How to make specific fields required on a Form
    5. How to use form show / hide rules
  9. Dashboards 

    1. Dashboard Best Practices
    2. How to create a dashboard
    3. How to assign a dashboard to a role
    4. How to assign a dashboard as a homepage
  10. Flows 

    1. Flows Overview
    2. Building a New Flow
    3. Using Tasks
    4. Using Decisions
    5. Using Variables
  11. Creation Location & Map View 

    1. How to plot a record on a map
  12. Users, Roles, & Permissions 

    1. How to add a user to your account
    2. How to create a role to assign permissions
    3. How to add a user to a role
    4. How to create and assign user groups
  13. Mobile 

    1. iOS 4.0 Preview FAQ & Success Checklist
    2. How to download the TrackVia mobile app
    3. Mobile FAQs and Tips
    4. How to use your mobile device offline
    5. How to add a record offline
  14. Sandbox & Account Backup 

    1. How to create a sandbox
    2. How to backup and restore your account
  15. Integration 

    1. TrackVia API
    2. API Authentication and Access
    3. Setting up Single Sign On
    4. Writing Application Scripts
    5. WebMerge: Connecting TrackVia to WebMerge
  16. Product Release Notes 

    1. iOS Mobile App v5.2.4 - Sync Upload Maintenance
    2. iOS Mobile App v.5.2.3 - Resolve App Crash for Album Permissions
    3. Android Mobile App v3.3 - Chart Labels, Maintenance, and Performance
    4. iOS Mobile App v5.2.2 - EXIF, GPS, and Photos
    5. August 2020 Web Maintenance
  17. All articles 

    1. How to create a filter
    2. Getting Started? Start here!
    3. Dashboard Best Practices
    4. How to add a user to your account
    5. How to create a form
    188 articles 

Feedback and Knowledge Base