Online Help, Knowledge Base, & Idea Sharing for TrackVia

Welcome to TrackVia's Customer Success Center!



Welcome!  In the TrackVia Customer Success Center, you'll be able to find help and give feedback on TrackVia features and functionality.  There are:
Can't find your answer through the resources above? Contact our TrackVia Support Team:
  • Register to use live chat and submit tickets through our Support Center
  • Email: support@trackvia.com
  • Call: 1.800.673.3302       (Office Hours: 7AM - 6PM Mountain Time)


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Feedback forums

Recently updated ideas

Knowledge Base

  1. Getting Started →

    1. Getting Started? Start here!
    2. Getting Started Guide - Download
    3. Complete Overview Video
    4. Browser Compatibility
    5. Login Assistance

  2. Importing Data →

    1. How to import a spreadsheet
    2. How to import data
    3. How to import and link records to a related table

  3. Tables →

    1. How to add fields to your table
    2. How to customize tables
    3. Field Types
    4. How to create a unique ID
    5. How to link tables (and rename an app)

  4. Formulas →

    1. How to use calculated fields and formulas
    2. Complete List of Formulas
    3. Triggered Fields vs. Calculated Fields
    4. Text Functions
    5. Logic Functions

  5. Views & Charts →

    1. How to create views
    2. The differences between tables and views
    3. How to create a chart
    4. How to interact with views
    5. How to use notification rules

  6. Filters →

    1. How to create a filter
    2. How to use Quick Filters

  7. Forms →

    1. How to create a form
    2. How to assign a parent view to a relationship field
    3. How to create a form to include child records
    4. How to make specific fields required on a Form
    5. How to use form show / hide rules

  8. Dashboards →

    1. Dashboard Best Practices
    2. How to create a dashboard
    3. How to assign a dashboard to a role
    4. How to assign a dashboard as a homepage

  9. Flows →

    1. Flows Overview and Navigation
    2. How to Use Tasks
    3. How to Use Decisions
    4. How to Use Variables
    5. Flows End User Experience

  10. Creation Location & Map View →

    1. How to plot a record on a map

  11. Users, Roles, & Permissions →

    1. How to add a user to your account
    2. How to create a role to assign permissions
    3. How to add a user to a role
    4. How to create and assign user groups

  12. Mobile →

    1. How to download the TrackVia mobile app
    2. Mobile FAQs and Tips
    3. How to use your mobile device offline
    4. How to add a record offline
    5. How to create a Barcode

  13. Sandbox →

    1. How to create a sandbox

  14. Integration →

    1. TrackVia API
    2. API Authentication and Access
    3. Setting up Single Sign On
    4. Writing Application Scripts
    5. WebMerge: Connecting TrackVia to WebMerge

  15. Product Release Notes →

    1. App Script Constants!
    2. Entity Relationship Diagram Improvements
    3. Improved Lanes View!
    4. December 2018 Release Notes: Web Maintenance
    5. Custom Mail Settings!

  16. All articles →

    1. How to create a filter
    2. Getting Started? Start here!
    3. Dashboard Best Practices
    4. How to add a user to your account
    5. How to create a form
    144 articles →

Feedback and Knowledge Base

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