Who is this for?
For customers who have configured views and forms for use offline on the mobile app.
No one should have to deal with failed data syncs.
How does it work?
A failed data sync can occur in the following scenario:
- Data has been added while a device is offline
- A change is made to the form or table in use on an offline device.
- The device returns online from being offline
- When the offline user’s device attempts to sync the data entered while offline, the server will reject the sync because a change was made to a related form or table.
If this data sync fails, the information from the sync needs to be sent back to TrackVia so that customer admins can deal with the failed transactions.
The data that failed to sync during the initial upload attempt is bundled and automatically sent to the dedicated data offload table (See configuration below)
If the data fails to send to the dedicated data offload table, then the field worker is prompted to manually export the files so that the admin can manually import them into TrackVia.
What do I need to do?
Contact TrackVia to create and configure Offline Sync for your app(s).
Call: 1.800.673.3302 (Office Hours: 7AM - 6PM Mountain Time)
We are here to help.
Mobile App Users
No additional configuration required.